Last Updated: [09-06-2023]

Thank you for shopping at Rite Aid Kabbalah and Mysticism Institute. We want you to be fully satisfied with your purchase, and we understand that sometimes returns and refunds may be necessary. This Refund and Return Policy outlines the guidelines and procedures for requesting a refund or returning a product purchased from our website riteaidmystical.org (“Website”). By making a purchase on our Website, you agree to the terms of this policy.

1. Returns

1.1 Eligibility: We accept returns for most products within 7 days of the purchase date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Certain items, such as digital downloads, gift cards, and personalized or customized products, may not be eligible for return unless they are defective or damaged.

1.2 Return Process: To initiate a return, please contact our customer support team at contact us page. Provide your order details, including the order number, item(s) you wish to return, and the reason for the return. Our customer support team will guide you through the return process and provide you with a return authorization if applicable.

1.3 Return Shipping: You are responsible for the shipping costs associated with returning the item unless it is defective or damaged. We recommend using a trackable shipping method and purchasing shipping insurance to ensure the safe return of the item. We are not responsible for items lost or damaged during the return shipping process.

1.4 Refund: Once we receive the returned item and verify its eligibility, we will process the refund. The refund will be issued to the original payment method used for the purchase. Please note that it may take several business days for the refund to be reflected in your account, depending on your payment provider.

2. Exchanges

We currently do not offer direct exchanges for products. If you wish to exchange an item for a different size, color, or style, we recommend returning the unwanted item following the return process mentioned above and placing a new order for the desired item on our Website.

3. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately at contact us page. Provide your order details, including the order number and a description or photo of the damage or defect. We will assess the situation and provide you with instructions on returning the item or resolving the issue.

4. Non-Refundable Items

Certain items are non-refundable, including:

• Gift cards and vouchers.
• Personalized or customized products, unless they are defective or damaged.
• Perishable or consumable items, such as herbs or candles, unless they are defective or damaged.

5. Return Policy Limitations

• We reserve the right to refuse a return if the item does not meet the eligibility criteria outlined in this policy or if it is returned without prior authorization.
• We do not accept returns or provide refunds for items purchased from third-party sellers or resellers. Please refer to their respective return policies.
• Shipping fees, including any charges incurred during the original purchase or return, are non-refundable unless the return is due to our error.

6. Changes to this Policy

We reserve the right to modify or update this Refund and Return Policy at any time. When we make changes, we will revise the “Last Updated” date at the top of this policy. We encourage you to review this policy periodically to stay informed about our return and refund procedures.

7. Contact Us

If you have any questions or concerns about this Refund and Return Policy, please contact us at contact us page. Our customer support team will be happy to assist you.

By making a purchase on our Website, you acknowledge that you have read and understood this Refund and Return Policy and agree to comply with its terms and conditions.